Privacy Policy
Last updated: 12 February 2026
1. Introduction
Patreon Sync is a Shopify application that allows merchants to connect their Patreon account and sync membership data to their Shopify store. This enables merchants to offer exclusive benefits to their Patreon supporters when they shop.
We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable data protection legislation including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
The data controller responsible for your personal data is:
Newbuild Studio Ltd
Company No. 10704549
79 Tib Street, Manchester, England, M4 1LS
[email protected]
3. Information We Collect
From Patreon (via your OAuth authorisation)
- Account information: name, email address, and profile image
- Membership data: campaign details, tier information, member names, email addresses, and membership status
From Shopify
- Store and session information necessary for app functionality
- Customer data: limited to what is necessary to match Patreon members to Shopify customers and write relevant membership data to customer records
Automatically
- Error and performance monitoring data via Sentry (a third-party service), which may include IP addresses, browser information, and session data for debugging purposes
- No advertising cookies or third-party tracking pixels are used
Billing
- Subscription information is managed through Shopify’s billing system — we do not collect payment card details directly
4. How We Use Your Information
- Syncing Patreon membership data to your Shopify store
- Matching Patreon members to Shopify customers
- Applying membership-based benefits at checkout
- Monitoring application performance and resolving errors
- Managing your subscription through Shopify
5. Legal Basis for Processing (GDPR)
- Contract: processing necessary to provide the app’s functionality as part of our agreement with you
- Legitimate interests: error monitoring and service improvement
- Consent: where applicable, such as when you connect your Patreon account
6. How We Share Your Information
We do not sell personal data. The following third-party services may receive data in the course of providing our service:
We may also disclose information if required by law or to protect our legal interests.
7. International Data Transfers
Data is currently stored on servers located in the United Kingdom. Data may be transferred to and processed in countries outside the UK or European Economic Area, including by third-party service providers (e.g., Sentry). Where such transfers occur, we ensure appropriate safeguards are in place.
8. Data Retention
- Patreon data is retained while your Patreon account is connected to the app
- Disconnecting your Patreon account removes associated Patreon data
- Uninstalling the app triggers cleanup of app-specific data
- Third-party services (e.g., Sentry) retain data according to their own policies
9. Your Rights
Under applicable data protection law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
10. Children’s Privacy
This app is not directed at children under 13. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this privacy policy from time to time. The “last updated” date at the top of this page indicates when the policy was last revised. Continued use of the app after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this privacy policy, please contact us:
Newbuild Studio Ltd
79 Tib Street, Manchester, England, M4 1LS
[email protected]